Jan 18 2016

Software upgrade may impact client communications


Dear Valued Clients,
We are continually looking for new ways to provide our patients with the best possible veterinary care, and our clients with an enhanced level of customer service.
One of the more recent changes we have made to aid in achieving these goals was a significant, and much-needed investment in our clinic’s IT infrastructure and our practice management software.
Among many other functions, this improved software will be responsible for generating and tracking our patient reminders. You may have received email notifications in that past that didn’t seem to match the needs of your pet. It is our hope that the new software can help to eliminate these situations in the future. As we update and poke around in our system, we anticipate that there may be some hiccups with our client communications (specifically reminder emails), that could result in duplicate or incorrect reminders. Please bear with us as we work the bugs out and set it straight.
Please note that any inaccurate automated messages you receive should not disrupt appropriately scheduled communications. Basically, if your pet is due for a service you will continue to receive the necessary reminders.
Over the next several months, the staff of AMC Garner will be diligently reviewing the records of patient’s presenting for appointments to ensure that the reminders are accurate. We are excited for this new upgrade and know that it will result in improved communications between AMC of Garner and our clients. We hope that the impact to you will be minimal, but should you receive an electronic reminder that seems erroneous or confusing, please don’t hesitate to give us a call.
Thank you for your continuing patience in this exciting time of transition!

The AMC of Garner Management Team

jwolff | Uncategorized

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