Hospital Policies

Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Pets with special behavioral needs (nervous/aggressive)
Please let our reception team know when you are booking your appointment if you think your pet would benefit from stress relieving medications prior to arrival.
We ask that owners disclose to us when they book their first appointment if the pet has a history of biting or aggression towards humans, felines and/or other canines. This will help us best prepare for caring for your pet, and assure that other patients are not placed in an avoidable stressful or dangerous situation.
Please let our technicians know at the beginning of your appointment if your pet has any special needs (anxiety/aggression) that you would like addressed. This will also help us provide safe and stress-free support tailored to their needs.

Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Occasionally the doctor will offer drop-off appointments. A ‘drop off’ means you could bring your pet at the time that works best for you and leave them with us for a couple of hours. Usually we will ask you to drop off’ sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions. For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet.

Payment Policy
Thank you for choosing the AMC of Garner for your pet care needs. One of our primary missions is to empower our clients to make the best and most informed decisions for their pet’s health through client education and by providing all available avenues to achieve excellent pet health. As such, we aim to make the cost of exceptional care as easy and as manageable as possible by providing several payment options.
Please be advised that the AMC requires payment in full at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, cash and personal checks. We ask that clients disclose to us prior to any services being rendered if they anticipate issues with payment. Credit card payments are not taken over the phone.

CareCredit®
CareCredit is a healthcare credit card allows you to begin treatment immediately after you have been approved, and pay your fees over time with convenient monthly payment options.
You can apply online prior to your appointment, or while at AMC. For more information please visit www.carecredit.com
Please note that the cardholder must be present in order to process payment.

PET INSURANCE
AMC is happy to provide information on popular pet insurance plans such as Trupanion and ASPCA Pet Health Insurance. Please ask our receptionists for more information or visit www.aspcapetinsurance.com or trupanion.com.

AMC charges a $5 monthly billing fee on all unpaid account balances. Accounts older than 90 days may be relinquished to a collection agency. Any account relinquished to a collection agency will be designated as inactive.

ADDITIONAL POLICY INFORMATION
AMC assesses a $25 fee for returned checks.
Payment for services are due in full at the time they are rendered. If for some reason payment is not successfully collected AMC will make reasonable attempt to contact the client through calls and mailed invoice. If these attempts are unsuccessful AMC will be left with no other option than to move forward with third party collection procedures. Clients will not be eligible for additional services or medical refills until their balance has been paid.